Demeanor and Appearance
Consultants attend conferences both in-person and virtually. No matter how you interact with candidates and other industry members, you have to look professional. Top Franchise Consultants invest in professional clothing, such as pantsuits, blazers, and slacks for evening wear for dinner parties and events. A nice pair of fitted jeans and a blouse or dress shirt are presentable clothes for more casual settings like a lunch meeting.
Your body language also says a lot without you having to say anything. If you have poor posture and are looking around while the candidate is talking to you, you send a message that you are uninterested. Whether you’re sitting or standing, straighten your spine, bring your shoulders back, and be aware of your facial expressions.
Having a pleasant smile and good posture increases your approachability and gives the impression that you’re open to speaking. To improve your demeanor, be empathetic and understanding towards the candidate's concerns and issues. Put yourself in the candidates’ shoes and understand their perspective in order to create a personal connection.
With these tips, aspiring franchise owners will feel more comfortable around you, which increases the likelihood of them calling you back. But sometimes you cannot answer every call. With that in mind, here are some best practices for voicemail when you miss a call.
Voicemail Best Practices for Consultants
Even in today’s digital world, voicemail still matters. Prepare for that missed call with a personal voicemail greeting. To do this, clearly state your name, repeat your phone number, and reiterate your intentions of returning the call as swiftly as possible. You can also suggest having them contact you by email or text for a faster response.
Another Golden Rule: Never let your voicemail get full. It sounds simple, but all too often people forget to delete old messages. Candidates will know that you take their calls seriously and are working to make the discovery process as seamless as possible when you are responsive to their calls. And don’t forget some best practices when leaving messages yourself.
To leave an effective voicemail, speak clearly, state the reason for your call, and repeat your phone number several times and suggest other ways to reach you, such as email or social media.
The Franchise Consulting People Skills You Need to Succeed
Being likable benefits your Franchise Consultant business. Having a professional phone voice, appearance and an approachable demeanor all add to your credibility and are essential franchise consulting people skills. No matter the situation, don’t forget to speak clearly and with a confident, friendly tone. By keeping your language simple, you can avoid miscommunication with candidates. Body language says a lot without having to say anything, so check on your posture and always be interested and approachable. When leaving a voicemail, state the purpose of your call and repeat your phone number. You can also suggest other ways to reach you, such as email, text or social media.