Training:
Comprehensive onboarding and training program involving virtual
training, video conferencing, real-time training at the Home Office
Model Center and on-site at Franchisee's shop.
Welcome Aboard & Initial Onboarding - Virtual, Video
Conferencing
Perform Needs Assessment to line up Manuals and Programs
delivery
Establish Schedule of Meetings - Individual Coaching and Team
Meetings Review
Franchisee Operations Manual
Review Zoom Drain Franchise, LLC Org Chart
Create Master Projects List, Top Projects -
Project Management Software
Setup Office Productivity Suite Apps (Email, Online Storage,
Calendar, Online Meetings, Word Processing)
Setup Phone System and Integrate Call Routing
Setup and Train on Management Information Software
Setup and Train on Technician Tablet and Phone
Review and Order Trucks and Equipment
Phase 1: Planning, Introduction to Systems - Virtual, Video
Conference and/or On-Site
Create, review Mission Statement
Establish Goals for Current and Next Year
Update Project Management Software - Franchisee, Individual Update
Master Project List - Demonstrate "Steps of Delegation"
Review Operations Manual - Service Techs
Review Operations Manual - Service Coordinator
Review Operations Manual - Dispatcher
Review Operations Manual - Employee/Employer
Create the initial Organizational Chart
Schedule essential Manager Meetings and Agendas
Practice the "Meeting with Me"
Review "Best Chance of Success"
Incorporate ZOOM Chart of Accounts
Integrate Accounting and Management Information Software
Create, Update Budgets
Implement ZOOM Capture Procedure for franchise fees
Review Month End Checklist
Set Financial Remote Call Schedule
Review Payroll Procedure
Phase 2: Marketing Roll Out, Staffing Systems - Virtual, Video
Conferencing
Selection of Grand Opening Date
Marketing Strategy Call schedule
Review Marketing Manual
Setup Marketing Budget
Setup Marketing Allocation
Setup Marketing Calendar
Setup ZOOM Website and eMarketing Program - SEO, PPC, Social Media
Review and Utilize Franchisee Marketing Checklist
Review "The Top 5 Target Customers"
Determine Marketing Projects - next 6 months
Introduce ZOOM Marketing Assets
Order Welcome Aboard Marketing Packet
Setup Hiring Software
Launch Ads for SC, DSR and Service Tech
Review Recruiting Procedures
Review Hiring Procedures
Roll out Human Resources Procedures
Review Orientation Procedures
Assign Orientation Checklists to each Team Member
Establish Salary Levels
Phase 3: Front Line Training - At Home Office Model Center
Techs Review Drain & Sewer Manual
Update Apprentice to Tech Training Checklist
Go on Ride Along/s w Service Techs
Practice Price Book
"Scavenger Hunt" Common Tasks
Practice Receiving, Invoicing Jobs on phones/tablets
Practice Management Information Software Reports, Scorecards
Office Team Overview Positions/Manuals
Review of Office Training Checklists
Side by Side with Service Coordinator (SC)
Side by Side with Dispatcher (DSR)
Practice Full Cycle of Jobs "Call to Complete" in Management
Information System
Review Naming Convention
Participate in Model Center FQC/Top Projects Meeting
Update Planning Power Remote Call Schedule
Establish additional training needs and schedule on calendar.
On-Going Support
Franchisees meet with a Franchise Support Coordinator for a
bi-weekly check in meeting...with a specific agenda focused on Top
Projects and financial review.
Weekly Huddle, sharing Zoom Drain Empire wide stats. Also, we
present System updates, announcements, acknowledgments and training
on specific topics.
Monthly Lunch and Learns webinar training on different segments of
our systems.
Annual Empire Event is held in one of our franchisees' home
markets, and offers a tour of the local shop, in-depth training,
guest speakers and a chance to spend time together.
Learning management software, a project planning app, Google drive
and other appropriate apps to help franchisees stay organized,
focused and productive.