Financial Assistance Provided: No
Specify: Refer to lender
Site Selection Assistance: Yes
Specify: Out source to our real estate team, refer
Lease Negotiation Assistance: Yes
Specify: Refer to outside Counsel
Recruiting Assistance: Yes
Specify: Refer to HR specialist
Co-operative Advertising: No
Training:
Raining Berries Comprehensive On-Site Training Program
At Raining Berries, consistency is the foundation of our brand.
Every cup, bowl, and scoop served in our stores reflects years of
heritage, operational refinement, and a deep commitment to quality.
To protect this standard, every new store receives a full, on-site
training program, delivered by certified Raining Berries trainers
and operations specialists. This immersive, hands-on training
ensures your team can flawlessly execute every product according to
our brand's Standard Operating Procedures (SOPs).
Below is an in-depth overview of the training your team receives,
covering coffee, smoothies, acai bowls, gelato, and all operational
systems that drive store excellence.
1. Coffee Mastery Training
Our roots in East African coffee demand precision. We provide a
complete coffee curriculum that includes:
Bean Education & Heritage
Understanding our single-origin East African coffees
Ethical sourcing principles and the brand story
Flavor profiles, terroir, and roast characteristics
Barista Mechanics
Espresso extraction fundamentals
Dialing in grinders for consistency
Milk steaming techniques (microfoam, temperature control)
Creating perfect lattes, cappuccinos, and specialty drinks
Equipment calibration and maintenance routines
Quality Control SOPs
Espresso shot timing and volume standards
Daily calibrations checklist
Water filtration protocols
End-of-day and weekly deep-cleaning procedures
This training ensures every barista, regardless of prior
experience, can execute the Raining Berries coffee program at a
premium level.
2. Smoothies Training (No Ice, No Added Sugar Program)
Our smoothies are designed for purity and consistency, and our SOPs
reflect this:
Ingredient Familiarization
Organic fruits and premium bases
Understanding why we use no ice or added sugar
Proper storage and rotation (FIFO, temperature logs)
Blend Procedures
Portioning protocols to guarantee uniform texture and nutrition
Equipment operation, speed settings, and blend cycles
Achieving the signature Raining Berries smoothie thickness
Quality Assurance SOPs
Visual and texture checks
Taste-testing guidelines
Blender-cleaning cycles and sanitation procedures
Our smoothie training removes guesswork and builds confidence,
ensuring smooth, consistent execution every time.
3. Acai Bowl Training
Our acai bowls are built on organic acai and a fully standardized
assembly system:
Acai Base Preparation
Thawing and temperature control
Portion accuracy and bowl build foundations
Achieving the correct consistency
Topping SOPs
Standard and premium topping layouts
Fruit-cutting techniques for presentation and shelf life
Granola, drizzle, and aesthetic standards
Assembly Sequence
Step-by-step build order to maintain speed and beauty
Visual guidelines for perfect Raining Berries bowl presentation
Sanitation & Food Safety
Cross-contamination prevention
Allergy awareness
Ingredient holding times and proper refrigeration
This training ensures that every bowl meets Raining Berries'
visual, nutritional, and flavor standards.
4. Gelato Service Training
Our premium gelato requires specific handling techniques to
preserve taste and texture:
Product Handling
Storage temperature maintenance
Scooping mechanics to protect gelato integrity
Portion consistency
Display & Presentation
Proper rotation and display care
Avoiding overheating and crystal formation
Daily case-cleaning SOPs
Service Experience
Offering samples correctly
Flavor-pairing recommendations
Maintaining a clean and inviting gelato bar
Each team member becomes confident in delivering a premium gelato
experience.
5. Core Standard Operating Procedures (SOPs) Training
A. Guest Experience SOPs
Greeting, engagement, and brand voice
Handling rushes with efficiency
Problem resolution and service recovery scripting
B. POS & Workflow Systems
Register training and transaction accuracy
Order-taking speed and line management
Mobile/online ordering integration
C. Back-of-House Systems
Opening and closing procedures
Prep schedules and execution
Waste logs and minimizing loss
Inventory counts and ordering procedures
D. Cleanliness & Sanitation Protocols
Hourly cleaning checklist
Daily, weekly, and monthly deep-clean cycles
Equipment sanitation logs
Health-code compliance and food safety SOPs
E. Team Roles & Station Training
Smoothie bar station operations
Coffee bar flow and setup
Food station assembly and efficiency
Dish, restocking, and back-of-house duties
6. Leadership & Management Training
Management teams receive advanced operational training:
Shift management and labor optimization
Scheduling, delegation, and workflow management
Coaching, feedback, and performance standards
How to uphold brand standards across multiple shifts
Crisis management and operational troubleshooting
7. Post-Opening Support
Our training doesn't end when the store opens. We provide:
On-site support during soft opening and grand opening
Quality checks during the first weeks
Calibration sessions for coffee and smoothies
Management evaluations and operations reinforcement
Access to ongoing training modules, updates, and refreshers
This ensures early momentum becomes long-term excellence.
Conclusion
The Raining Berries on-site training program is designed to empower
your team with mastery, consistency, and confidence. From the
precision of our coffee to the purity of our smoothies and the
artistry of our acai bowls and gelato, every detail is taught with
intention. Our SOPs ensure every location delivers the same premium
experience that defines the Raining Berries lifestyle, rooted in
heritage, elevated through training, and perfected through
practice.