The Dunkin' franchise started back In 1946, when Bill Rosenberg founded Industrial Luncheon Services, a company that delivered meals and snacks to workers in the Boston area. Over time, the success of Industrial Luncheon Services convinced Rosenberg to start The Open Kettle, which is a doughnut shop in Quincy, Massachusetts. Two years later, The Open Kettle changed its name to Dunkin' Donuts as customers would dunk a donut into their coffee. Today, Dunkin' Donuts stores can be found in over 32 countries, and they serve 70 varieties of doughnuts, along with hot and cold coffee drinks, bagels, breakfast sandwiches and other baked goods. Additionally, Dunkin' Donuts parent company, Dunkin' Brands Inc., also franchises Baskin-Robbins, and the two concepts are sometimes co-branded.
Furthermore, Dunkin’ Donuts focuses on keeping its loyal guests coming back for more. Its beverages, baked goods and snacks get customers going in the morning and keep them running all day long. Everything the company
does is designed for convenience, quality and customer satisfaction. National awards include
Coffee and baked goods category
Entrepreneur Magazine 2016 Franchise 500
Customer loyalty for 10 years
Brand Keys 2016
The company is constantly improving how it serve its guests with new types of coffee creations and flavors, limited
time offers and other products it thinks guests will love.
In order to broaden consumer reach and recognition, Dunkin’ Donuts partners with other prominent and
respected brands including JetBlue, The WhiteWave Food Company, J.M. Smucker and Keurig to get America Running on Dunkin' every way they can.