BUILDING A WORLD-CLASS SPA
Our work together begins before the doors ever open. The Hand &
Stone franchise team offers real estate, project management, and
construction & design services to make your new location the most
inviting wellness facility in your community. The Hand & Stone
franchise training program includes a mix of virtual, classroom and
hands-on learning for your entire team.
New Franchisee Training
Join the corporate team for a full week of learning at the
Hand & Stone headquarters in Trevose, PA covering all facets of the
business, including our company culture, operations & customer
service, sales & marketing, and more.
Manager Development Training
This four-day training session hosted by the Training team
focuses on managerial roles & responsibilities for your new
franchise business.
Onsite Training
Prior to opening, Hand & Stone corporate trainers will spend
five days at your spa, with specialized training programs for
massage therapists and licensed estheticians.
OPERATIONS
From pre-opening through your formidable opening days, Hand &
Stone's expert consultants providing franchise training and support
that provides a blueprint for a successful franchise
business.
Pre-Opening Consultations
Hand & Stone's expert team will help guide you in preparing a
business plan and onboarding your new team members.
Post-Opening Consultations
The Hand & Stone team will conduct Franchise Quarterly
Evaluations, diving into every metric to help drive revenues and
profits while staying compliant with Hand & Stone brand
standards.
A Three-Pronged Marketing Strategy
Hand & Stone's Franchise Business Consultants (FBCs), Field
Marketing Managers (FMMs), and external agency work together to
drive spa performance through aligned operational and marketing
strategies. FBCs focus on business performance and profitability,
while FMMs manage local marketing execution and budget support, and
the external agency leads digital media strategy, execution, and
analytics. Together, they ensure customized, data-driven plans that
boost traffic, membership growth, and overall 4-wall
profitability.